Customer Service
Overall positioning
Committed to improving customer service experience, based on the ‘customer service platform’, to provide our customers with professional, fast, efficient and independent service mode and diversified demand feedback channels, so that our customers can enjoy the quality service of HBIS at anytime and anywhere.
Work idea
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Service：Take customer satisfaction as the service guideline.
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Innovation：Innovate service model to improve customer experience.
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Efficient：Respond to customers' demands quickly and with high quality.
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Sharing：Promote mutual integration and industry chain synergy.
Contact
| Service Center | Hotline | Address | Post code | Customer Service |
|---|---|---|---|---|
| HBIS Group Customer Service Centre | 4006-010-666 | No. 385, Sports South Avenue, Shijiazhuang, Hebei, PRC. | 050023 | csc@hbisco.com |
| HBIS Group Tangsteel Customer Service Centre | 0315-5810236 | No.14 Steel Factory Road, Lubei District, Tangshan, Hebei, PRC | 063016 | wangna@hbisco.com |
| HBIS Group Hansteel Customer Service Centre | 0310-2086666 | No. 232 Fuxing Road, Fuxing District, Handan, Hebei, PRC | 056013 | wenyao@hbisco.com |
| HBIS Group Zhangxuan Tech Customer Service Centre | 0313-8674379 | No.37 Victory Road, Xuanhua District, Zhangjiakou, Hebei, PRC | 075100 | cuixiangyang@hbisco.com |
| Chengde Vanadium Titanium Customer Service Centre | 400-188-8286 | No.19 Steel City Road, Shuangluan Disctrict, Chengde, Hebei,PRC | 067002 | tianjiasheng25255@hbisco.com |
| HBIS Group Wusteel Customer Service Centre | 0375-8118699 | Hubin Avenue West, Wugang, Henan, PRC | 462500 | wgpengjun@hbisco.com |
| HBIS Group Shisteel Customer Service Centre | 0311-86913886 | No.92 Jiafeng Road, Jingxing Mining District, Shijiazhuang, Hebei, PRC | 050031 | sgniezhaohua@hbisco.com |
| HBIS Group Hengstrip Packaging Customer Service Centre | 0318-2133659 | No. 29 Yuhua West Street, Taocheng District, Hengshui, Hebei, PRC | 053000 | hbhanpeng@hbisco.com |
| HBIS Group Dahe Metal Customer Service Centre | 15689906991 | No. 107 Qianwan Port Street, Huangdao District, Qingdao, Shandong, PRC | 266510 | chenyiming@hbisco.com |